Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at soportemr921@gmail.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at soportemr921@gmail.com.

Return address:
Storer Avenue
Akron, OH 44320
United States

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products (special orders, engraved or made-to-order items)

  • Personal care items (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a new order for the new item.

European Union – 14-day cooling-off period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition in which you received it — unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.
If approved, you’ll be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at soportemr921@gmail.com.